Sales Support Assistant

Vakgebied: 
Sales
Omgeving Schiphol
Overig
Fulltime
2 - 5 jaar
Standplaats(en): 
Schiphol

A winner of more than 500 international awards, Emirates operates one of the aviation world's youngest, most environmentally-friendly and technologically advanced-fleet of 269 aircraft. Its rapidly-expanding network spans to 159 destinations across Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

Sales Support Assistant                         Ref. number: 190001C3

  • Based in our Amsterdam town office, the successful candidate will hold the following tasks and responsibilities:
  • Provide Support to the Sales Manager and Sales Executives.
  • Handle trade, MCC and direct enquiries
  • Draft response letters to general commercial correspondence, redirect correspondence to relevant departments or sales sections where appropriate.
  • Obtain approval, keep records and provide stats for ad hoc fare amendments, and ad hoc conditions of travel amendments, e.g. excess baggage, ticket/fare validity, change of class, switch sale.
  • Provide support to the Group Department: handle Group Requests, create group reservations, keep record and provide stats for group-requests.
  • Create reservations, arrange ticketing and fare collection as directed resolve booking problems.
  • Queue and mailbox handling
  • Handle, keep record and provide stats for CDS, ADM, ACM and RFA.
  • Produce when required commercial reports using Emirates Group’s systems.
  • Prepare, circulate and maintain the “Commercial and Sales” advisory notices, make recommendations for improvement.
  • At all times undertake activities in a manner which protects the Emirates Group image, revenue stream and increase sales opportunities.

Qualifications and Experience:

  • Good standard of secondary education, with a minimum of 2 years’ experience in Airline sales support or similar commercial role.
  • Proficient in the use of MS Office, E-mail, Internet, data presentation, statistical presentation.
  • Excellent knowledge of Airline Reservations & Ticketing.
  • Good knowledge of IT and Net/Group Ticketing.
  • Working knowledge of Corporate, Leisure and Consolidator markets.
  • Fluent in Dutch and English.
  • Applicants must have the legal right to live and work in the Netherlands. 

To apply
For further information and to complete an online application, please using the 'Solliciteren' button.

Emirates. Fly Better.

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